Privacy Policy
Empower Your Internal IT Team. Scale Without the Stress
Your IT team is talented, but they shouldn’t be overwhelmed. Cynerra Technologies provides the extra hands, elite security tools, and 24/7 support needed to help your in-house staff focus on high-value business goals
Effective Date: March 19, 2026
Cynerra Technologies Inc., d/b/a Cynerra Technologies (“Cynerra”, “we”, “us”, or “our”), a Canadian Federal Corporation based in Ontario, is committed to protecting your privacy. This policy aligns with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Scope of This Policy
This Privacy Policy applies only to personal information collected through Cynerra’s company website (including any online contact forms, career application portals, or interactive features on the Site). It does not cover personal information that may be collected through other means, such as information we collect from our clients in the course of providing managed IT services, or any information handled offline. Those activities may be governed by separate agreements or privacy notices. Our Site may contain links to third-party websites or services; this Policy does not apply to those third-party sites. We recommend you review the privacy policies of any sites you visit via links from our Site.
2. Personal Information We Collect
“Personal information” means any information about an identifiable individual. We collect various types of personal information from website visitors:
- Information You Provide to Us:
- Contact or Inquiry Forms: If you fill out a “Contact Us” form, request a quote, or sign up for a newsletter, we may ask for your name, email address, phone number, company name, and message details. We use this to respond to your inquiry or provide requested services.
- Career Applications: If you apply for a job or submit a resume, we collect contact details, employment history, education, and other voluntarily provided information. We use this to evaluate your candidacy.
- Event Registrations/Downloads: If you register for webinars or download resources (e.g., whitepapers), we collect your name and contact info to process the request and send related information.
3. Information Collected Automatically:
- Device and Browser Data: We receive data including your IP address, operating system, browser type, device identifiers, and region. An IP address may identify your general location and internet service provider.
- Usage Data: We collect information on how you interact with our Site, including pages viewed, date and time of visit, referring pages, and links clicked.
- Cookies and Similar Technologies: Our Site uses cookies and tracking technologies (like web beacons and analytics scripts) to remember preferences, gather usage data, and personalize content. We use third-party tools like Google Analytics to collect site traffic data.
4. Information from Third Parties
We may receive basic information from third-party platforms (e.g., LinkedIn or Facebook) if you engage with Cynerra advertisements. We also receive confirmation from email providers when you interact with our newsletters. We do not buy or sell marketing lists.
5. Necessity of Collection
We limit collection to information necessary for identified purposes. If you choose not to provide certain information, we may be unable to fulfill your request (e.g., responding to an inquiry). You are not required to provide personal information to browse our Site.
6. How We Use Personal Information
- To respond to sales, support, or consultation inquiries.
- To provide and improve our cybersecurity assessments and managed services.
- To evaluate job applications and recruitment inquiries.
- To protect the Website and our systems from fraud, abuse, or security incidents (e.g., DoS attacks).
- To meet legal, regulatory, and contractual record-keeping obligations.
- Marketing Opt-Out: You may opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting privacy@cynerra.ca. We honor all opt-out requests within 10 business days as required by CASL.
7. Disclosure of Personal Information
We do not sell or rent personal information. We share data only with:
- Service Providers: Trusted vendors (hosting, CRM, analytics) contractually bound to protect your data.
- Legal Authorities: When required by a valid subpoena, court order, or government request.
- Business Transfers: If Cynerra undergoes a merger or acquisition, where the acquiring entity agrees to protect data consistently with this policy.
8. International Data Transfers
Cynerra is based in Ontario, Canada. However, some service providers may store data in the United States. In such cases, your information may be subject to the laws of that jurisdiction. We use contractual safeguards to ensure a level of protection comparable to Canadian law.
9. Security and Retention
- Security: We use SSL encryption (HTTPS) and restricted “need-to-know” access protocols to protect data from unauthorized access or theft.
- Retention: We retain PII only as long as necessary to fulfill the identified purpose, maintain business records, or comply with legal and insurance obligations.
- Breach Notification: In the event of a data breach involving your personal information that poses a real risk of significant harm, we will notify you and the appropriate regulatory authorities as required by law.
10. Your Rights (Access and Correction)
Under PIPEDA, you have the right to access the personal information we hold about you and request corrections to inaccurate data. You may also withdraw your consent for data processing at any time. Direct all requests to privacy@cynerra.ca. We will respond within 30 days.
11. Challenging Compliance
Our Privacy Team is responsible for our compliance with this Policy and PIPEDA. Inquiries or complaints should be sent to privacy@cynerra.ca. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.
Cynerra Technologies Inc.
300 – 1315 Pickering Parkway, Pickering, ON L1V 7G5 Canada
privacy@cynerra.ca
